Written By El-Haik, Basem and Roy, David
2005, Edition 1
Category: Six Sigma
Level: Intermediate
John Wiley & Sons Inc.
10475 Crosspoint Blvd.
Indianapolis, New York 46256
United States of America
URL: http://www.wiley.com/WileyCDA/
Phone: 877-762-2974
Fax: 800-597-3299
About This Book
Author's Note: This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets things right the first time. Not only does the whole quality business produce a high-quality product and offer high-quality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized.
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